At Goldmany Pro, we are committed to providing our customers with exceptional products and services. We understand that sometimes a product may not meet your expectations, and we are here to assist you with our hassle-free return and exchange process.
Return Policy:
Eligibility: You can return most items sold by Goldmany Pro within 30 days of the delivery date for a full refund or store credit.
Conditions: The product must be in new and unused condition, with all original tags and packaging intact.
Initiating a Return: To initiate a return, please log in to your Goldmany Pro account, go to your order history, select the order containing the item(s) you wish to return, and follow the prompts to start the return process.
Return Shipping: We will provide you with a prepaid return shipping label for your convenience. Please affix the label to the package and drop it off at the carrier’s designated location.
Refunds: Once we receive and inspect the returned item, we will process your refund or store credit within 5-7 business days. The refund will be issued to your original payment method.
Exchange Policy:
Eligibility: If you wish to exchange an item for a different size, color, or product, you can do so within 30 days of the delivery date.
Process: Initiate the return process as described above, and once we receive the returned item, we will send out the new item to you.
Shipping: Exchanges are shipped at no additional cost to you.
Backorders: If the item you wish to exchange for is out of stock, we will notify you and offer alternatives or the option to wait for the item to be restocked.
Exceptions:
Custom-made or personalized items are not eligible for return or exchange. Items marked as final sale are non-returnable and non-exchangeable. Additional Information:
Please note that return and exchange policies may vary for certain products or promotions. Always refer to the specific product page or promotional terms for details. If you have any questions or need assistance with a return or exchange, please contact our customer service team at [customer.support@gmail.com] or call us at [+15307677343]. Thank you for choosing Goldmany Pro. We hope you enjoy your shopping experience with us.